Return Policy

At billionpoint.com, we strive for customer satisfaction. If you are unsatisfied with your purchase, this policy outlines the conditions and process for returning items.

1. Eligibility for Returns

• Items can be returned within 7 days of delivery.
• Items must be unused, in their original packaging, and with all tags attached to qualify for a return.
• Certain products, such as clearance items, custom orders, and final sale items, are not eligible for return. Please check the product page for any specific return restrictions.

2. Return Process

• To initiate a return, contact our customer support team at contact@billionpoint.com or 01892578484 with your order number and reason for return.
• Once approved, you will receive instructions on how to send the item back to us.
• Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

3. Refunds

• Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
• Refunds will be issued using the original payment method. Based on your bank's processing times, please allow additional time for the refund to reflect in your account.
• Shipping fees from the original order are non-refundable, except in cases where the item was incorrect or defective.

4. Exchanges

• If you prefer to exchange an item instead of receiving a refund, please inform our customer support team. Exchanges are subject to product availability.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please get in touch with us within 7 days of receipt with photos of the issue. We will arrange for a replacement or refund at no additional cost.

6. Non-Returnable Items

• Clearance items, personalized products, and any item marked as final sale are not eligible for return or exchange.
• Gift cards are non-refundable.

7. Contact Us
If you have any questions or need assistance with a return, don't hesitate to get in touch with us at:

contact@billionpoint.com
Contact Number:+8801892578484
Email: contact@billionpoint.com